FAQS

About us

How do you vet your coaches and experts?
Why should I use Wondersource, and not ask my friends for contacts?
What is Wondersource?
How does Wondersource verify its practitioners?
Why should I pay through Wondersource?
Are all Wondersource practitioners certified?
Why should I use a coach vs a therapist for my mental wellbeing?
Why should I use Wondersource, and not ask my friends for contacts?

How do you vet your coaches and experts?

For each coach, expert and wellness practitioner on Wondersource, a member of our team has done a qualitative review. We have verified that all the experts are who they say they are, they’ve all submitted references and they’ve all gone through an initial interview with a Wondersource rep.

Why should I use Wondersource, and not ask my friends for contacts?

The coach or expert who helped your friend may not be competent in supporting you with your particular area of focus or problem. Plus, having some options to choose from means you’ll be more likely to find the right support for you. Your friend’s contact may be great for you, but as was the case for us, we didn’t always perceive the same value as our friends did.

What is Wondersource?

1. Wondersource is a centralized marketplace to find and book physical, mental and spiritual health and mindset practitioners spanning hundreds of specialties. Wondersource practitioners cover: Functional Medicine, Business Coaches, Health Coaches, Nutritionists, Emotional Freedom Technique Practitioners, Reiki Practitioners, Healthier, Mindfulness Coaches, Mindset Coaches, and more.
2. As the first-of-its- kind in Europe, our mission is to address the growing need for preventative healthcare by providing easily accessible preventative and proactive healthcare resources through 1:1 and group sessions online.
3. We believe that a personalised approach to physical, mental and spiritual health care can make all the difference in living a healthier life. What works for your friend or sibling is often not right for you. At the same time, we believe that living a healthy life, preventing future diseases and unlocking potential requires a holistic approach and combines the best of eastern and western practices.
3. We are an education tool to inspire you and help you to learn about physical, mental and spiritual health and disease prevention.
4. We are a trusted friend when you want some extra support, a guide to explore unlocking your potential and preventative health care solutions, and a trust-based booking tool to make it all happen with ease and confidence.

How does Wondersource verify its practitioners?

For each expert on Wondersource, a member of our team has done a qualitative review. We have verified that all the experts are who they say they are, they’ve all submitted references and they’ve all gone through an initial interview with a Wondersource rep. From a safety perspective, we are an online platform so the same concerns that arise from meeting in person are not applicable. While there is no way for us to guarantee that an interaction with a practitioner listed on our platform will be perfectly safe and positive, conducting a 1:1 interview is an extra layer of credibility to help you choose the right practitioner for you and your needs.

Why should I pay through Wondersource?

When you pay and speak to practitioners through Wondersource, you are protected under our Terms of Service, Cancellation and refund policies, and other safeguards. Wondersource makes it easy to find and reference information about your upcoming session including your practitioners information, your session timing and information, session check-in details and other useful information. If you book and pay outside of Wondersource, we can’t provide these benefits.

Are all Wondersource practitioners certified?

While Wondersource conducts an initial screening of all practitioners on the platform, including a 1:1 call and a thorough vetting form, we do not guarantee that every practitioner is certified.

This is because a) we believe that someone who’s worked for years in the space or is considered a trusted expert, if for example they’ve written a book, may still be able to add a tremendous amount of value even if they don’t have a certification and b) we cover a lot of areas and there’s still not a universal understanding of what sort of certification is meaningful in some of the areas. It is our aim at Wondersource to provide transparency and legitimacy to some of these areas that are still considered more alternative but have been a huge value add to countless people.

However, the majority of Wondersource practitioners have been interviewed, background checked, have submitted positive references, and have confirmed that they are certified.

Why should I use a coach vs a therapist for my mental wellbeing?

Therapy can be an amazing tool to develop awareness, improve negative self-talk and so much more; however, it’s not right for everyone and there are many other ways we can support our mental health. If you are experiencing stress related to work, a coach can be a huge asset for reducing and managing stress as they can help you to navigate challenging situations in an empowering way.

Coaching as an alternative to therapy for mild-to-moderate needs is a relatively new concept, but early research shows significant promise. Coaching has been shown to help people evolve past harmful patterns of thinking and improve self-awareness. By participating in coaching sessions, studies have shown improvements in mental health, quality of life, and goal attainment. Preventive coaching programs for individuals have been shown to reduce psychological distress and burnout, and improve overall satisfaction in life. These initial conclusions reveal that coaching is likely a highly effective alternative to therapy for many individuals with mild-to-moderate mental health needs.

Why should I use Wondersource, and not ask my friends for contacts?

The coach or expert who helped your friend may not be competent in supporting you with your particular area of focus or problem. Plus, having some options to choose from means you’ll be more likely to find the right support for you. Your friend’s contact may be great for you, but as was the case for us, we didn’t always perceive the same value as our friends did.

Bookings

What is Wondersource’s refund policy?
How do I pay for a Wondersource session?
Do practitioners still get paid when I cancel a session?
How is Wondersource encrypted?
Does Wondersource receive my credit card information?
Is Wondersource free to use?
How do packages work?

What is Wondersource’s refund policy?

Our policy is that you can change a reservation up to 24 hours before a session and can cancel up to 48 hours before a session. If you cancel within that period, you will be charged 100% of the price of your session. Our practitioner’s time is precious and limited and the time they allocate to each session means they’re not able to book another session, so try to book sessions that you will be able to attend!

How do I pay for a Wondersource session?

When requesting a booking, you will be asked to input your credit or debit card details. We will place a temporary hold until the confirmation and session is completed. Our payments are processed by Stripe, a secure third-party payment system that allows you to pay with a credit card or connected bank account. Most major credit cards and prepaid credit cards (Visa, MasterCard, Amex) as well as many debit cards that can be processed as credit are accepted by the Wondersource system.

Do practitioners still get paid when I cancel a session?

You can change a reservation up to 24 hours before a session and can cancel up to 48 hours before a session. If you cancel within that period, you will be charged 100% of the price of your session. Our practitioner’s time is precious and limited, so please book sessions that you are likely to attend! If you cancel a session within 24 hours, your practitioner will be paid the total session amount.

How is Wondersource encrypted?

Wondersource is encrypted in two levels, it uses HTTPS security in the public pages and the API uses encrypted information.

Does Wondersource receive my credit card information?

All credit card and bank information is stored by Stripe, our third party transaction agent. Stripe has been audited by a PCI-Certified auditor and is certified to PCI Service Provider Level 1 – the most stringent level of certification available in the payments industry.

Is Wondersource free to use?

Yes, being a member is free! You just pay for the service that you purchase at checkout.

How do packages work? 

When you book a package, you will book the timing of your first session at the time of booking. For subsequent bookings, we will send you a coupon code, which will allow you to book future sessions in your expert’s booking calendar without making a payment.